At ggjudi, your privacy is a fundamental right, not an afterthought. This Privacy Policy explains precisely what personal data we collect, how we use it, who we share it with, and the controls you have over your own information.
Last Updated: January 1, 2026The following definitions apply throughout this Privacy Policy:
This Privacy Policy applies to all Personal Data collected by ggjudi in connection with your use of the Platform, whether you are a registered Account holder, a visitor browsing the site without registering, or a person interacting with our customer support channels.
ggjudi acts as the Data Controller for all Personal Data collected through the Platform. Our primary audience consists of adult players based in Indonesia, including residents of Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and other cities across the archipelago. However, this Policy applies to all Users regardless of their geographic location.
ggjudi collects Personal Data from several sources and across several categories. The table below summarizes the primary data types, their source, and the context in which they are gathered:
| Data Category | Specific Data Points | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP / Passport) | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration and profile management |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history | Payment processing and withdrawal verification |
| KYC Documents | Scanned or photographed copies of national ID card or passport, proof-of-address documents, verification selfies | Mandatory KYC process prior to first withdrawal |
| Gaming Activity Data | Game session logs, wager amounts, win/loss records, bonus usage, deposit and withdrawal timestamps | Automatically generated during gameplay |
| Technical Data | IP address, device type, operating system, browser type and version, time zone, screen resolution, session duration | Automatically collected via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Preference Data | Responsible gaming settings (deposit limits, session limits), communication preferences, language settings | Account settings and responsible gaming tools |
Certain data (such as KYC documents) is mandatory for full Account functionality. If you decline to provide required data, specific Platform features — particularly withdrawals — will remain restricted until the data is furnished. We will always inform you at the point of collection whether a data field is mandatory or optional.
ggjudi processes your Personal Data on one or more of the following legal grounds:
ggjudi uses the Personal Data we collect for the following purposes:
To create and maintain your Account, process deposits and withdrawals in Indonesian Rupiah (IDR), deli ver games and betting services, apply bonuses, and respond to your support inquiries.
To conduct KYC checks, verify your age (21+ requirement), confirm the ownership of your registered payment accounts, and comply with anti-money laundering and fraud prevention obligations applicable to international online gaming operators.
To monitor for suspicious activity, detect and prevent unauthorized Account access, investigate potential breaches of our Terms & Conditions, and protect the integrity of the Platform and the wider ggjudi community.
To administer the responsible gaming tools available on your Account — including deposit limits, session time controls, cool-off periods, and self-exclusion — and to identify patterns of play that may indicate problem gambling behavior, so we can proactively reach out with appropriate support resources. For full details, see our Responsible Gaming page.
To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts), service announcements (planned maintenance, policy updates), and — where you have provided consent — promotional communications about offers, bonuses, and new game launches relevant to your interests as an Indonesian player.
To analyze aggregated, anonymized usage patterns, identify areas of the Platform that can be improved, test new features, and optimize the overall user experience for our player base across Indonesia.
ggjudi does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We share data only in the limited circumstances described below:
We share the minimum necessary financial data with our banking and e-wallet partners — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja — solely for the purpose of processing your deposits and withdrawals. These partners operate under their own privacy policies and are subject to applicable Indonesian financial regulations.
Game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft may receive anonymized session and technical data necessary to deliver their games within the Platform. No personally identifiable information is shared with game studios beyond what is technically required for game delivery and fairness certification.
We engage accredited third-party KYC verification providers to assist in validating government-issued identity documents. These providers process your KYC data exclusively on our behalf, under strict data processing agreements, and are prohibited from using your data for any other purpose.
We may disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, valid legal process, or where disclosure is necessary to protect the rights, property, or safety of ggjudi, our Users, or the public. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of ggjudi's business, your Personal Data may be transferred to the successor entity, subject to that entity assuming equivalent data protection obligations. You will be notified of any such change that materially affects how your data is processed.
ggjudi uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to gather analytics data that helps us improve the service.
You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your Account and using core Platform features. Instructions for managing cookies are available in the help documentation of all major browsers (Chrome, Firefox, Safari, Edge).
Some browsers transmit a "Do Not Track" signal. The Platform currently does not alter its data collection practices in response to such signals, as no universal standard for interpreting them has been established. We will review this position as industry standards evolve.
ggjudi retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal retention obligations. The general retention periods we apply are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years after closure | Legal / AML compliance obligation |
| KYC Documents | Duration of Account + 5 years after closure | Legal / AML compliance obligation |
| Financial Transaction Records | Duration of Account + 7 years after closure | Financial record-keeping requirement |
| Gaming Activity Logs | Duration of Account + 3 years after closure | Dispute resolution and audit purposes |
| Support Communications | 3 years from date of interaction | Legitimate interests / dispute resolution |
| Technical & Log Data | 13 months from collection date | Security monitoring and fraud prevention |
| Marketing Preferences | Until consent is withdrawn or Account is closed | Consent |
Upon expiry of the applicable retention period, your Personal Data is securely deleted or anonymized so that it can no longer be linked to you as an individual.
ggjudi implements a layered security architecture designed to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our security measures include:
As a User of the ggjudi Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact us at [email protected] with your full registered name and Account email. We will respond within 30 calendar days.
Request a copy of all Personal Data we hold about you, along with information on how it is being processed.
Request correction of any inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we temporarily restrict the processing of your data while a dispute or correction request is being resolved.
Receive a copy of the Personal Data you provided to us in a structured, commonly used, machine-readable format.
Object to processing based on legitimate interests, including any profiling carried out for marketing or platform analytics purposes.
Please note that certain rights may be limited where ggjudi has a legal obligation to retain or continue processing your data — for example, AML-mandated record-keeping requirements. We will explain the basis for any limitation when responding to your request.
The ggjudi Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted at the point of registration and reinforced through the mandatory KYC process.
If we become aware that Personal Data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and permanently close the associated Account, including forfeiture of any balance as required by our Terms & Conditions.
If you are a parent or guardian and believe that your child has registered on the Platform, please contact us immediately at [email protected]. We will investigate and take action within 24 hours of receiving your report.
ggjudi operates as an internationally licensed platform. In the course of delivering our services, your Personal Data may be transferred to and processed in countries outside Indonesia. Such transfers may occur, for example, when data is processed by our game content providers, KYC verification partners, or cloud infrastructure providers whose servers are located abroad.
Where Personal Data is transferred internationally, ggjudi implements appropriate safeguards to ensure your data receives a level of protection consistent with internationally recognized privacy standards, including:
ggjudi reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Material changes will be communicated to registered Users by email at least 7 days before the amended Policy takes effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We recommend reviewing this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ggjudi processes your Personal Data, please contact our Data Protection team through the following channel:
If you are not satisfied with our response to a privacy inquiry or complaint, you have the right to escalate the matter through the dispute resolution process described in our Terms & Conditions.
Six principles that define how ggjudi treats your personal data every day
We collect only the Personal Data that is strictly necessary for the specific purpose at hand. We do not gather data speculatively or maintain sprawling profiles beyond what is required for Account management, payment processing, and regulatory compliance.
Every byte of data transmitted between you and the ggjudi Platform is protected by bank-grade 256-bit SSL/TLS encryption. Sensitive records stored on our servers are further protected with AES-256 encryption at rest, keeping your financial and identity data secure.
ggjudi does not sell, rent, or trade your Personal Data to any third party for their independent commercial use — ever. Data sharing is strictly limited to service delivery partners (payment processors, KYC providers, game studios) bound by our processor agreements.
You retain meaningful control over your Personal Data at all times. Access, correct, export, or request deletion of your data through our support team. Withdraw marketing consent, adjust cookie preferences, or close your Account entirely — the choice is always yours.
We do not hold your data indefinitely. Each data category has a clearly defined maximum retention period aligned with legal obligations and legitimate business needs. When the retention window closes, data is securely deleted or anonymized — not archived indefinitely.
In the event of a confirmed data breach that materially affects your Personal Data, ggjudi will notify you promptly with a clear explanation of what occurred, what data was involved, and what steps we are taking to contain and remediate the incident.
Our support team is available 24/7 to address any data protection queries. You can also review our Terms & Conditions for the full user agreement, or visit our FAQ for quick answers.
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